Front Desk Guest Service Representative
Saint Joseph, MO Saint Joseph, MO Part-time Full-time Part-time Full-time From $14 an hour From $14 an hour 18 hours ago 18 hours ago 18 hours ago The Candlewood Suites located near the North Village Shoppes in St.
Joseph, MO is looking for a front desk associate for an 80 room hotel.
What's the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, but you'll also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day Be the warm welcome that kicks off a memorable guest experience Acknowledge Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns Be a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time.
Following our safety procedures, you'll report all incidents and wear any protective gear needed Take pride in your appearance and place as a brand ambassador Always know what events and activities are on the day's schedule Jump into other ad-hoc duties when your colleagues need your help In this department you will also be responsible for the entire laundry process daily What we need from you Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in English - extra language skills would be great, but not essential Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job.
One weekend a month overnight or 11am-7pm is mandatory.
You'll have a high school diploma or equivalent.
Experience - ideally, you'll have spent at least one year in a front desk or guest service position but we will train the right candidate Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg) with assistance.
This can involve bending and kneeling.
There's so much more to the job than we can capture here.
It's simply about creating great experiences, doing the right thing and understanding people.
Interested candidates should submit applications in person or reach out for a fillable version.
Applications are also available during daylight hours by visiting our front desk.
' ' Work Remotely No Job Types:
Part-time, Full-time Pay:
From $14.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance Paid time off Schedule:
8 hour shift Day shift Holidays Monday to Friday Night shift Overnight shift Rotating weekends Weekends as needed Work setting:
In-person COVID-19 considerations:
We adhere to the IHG Way of Clean and the Clean Promise to keep our team and guests safe.
Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Joseph, MO is looking for a front desk associate for an 80 room hotel.
What's the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, but you'll also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day Be the warm welcome that kicks off a memorable guest experience Acknowledge Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns Be a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time.
Following our safety procedures, you'll report all incidents and wear any protective gear needed Take pride in your appearance and place as a brand ambassador Always know what events and activities are on the day's schedule Jump into other ad-hoc duties when your colleagues need your help In this department you will also be responsible for the entire laundry process daily What we need from you Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in English - extra language skills would be great, but not essential Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job.
One weekend a month overnight or 11am-7pm is mandatory.
You'll have a high school diploma or equivalent.
Experience - ideally, you'll have spent at least one year in a front desk or guest service position but we will train the right candidate Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg) with assistance.
This can involve bending and kneeling.
There's so much more to the job than we can capture here.
It's simply about creating great experiences, doing the right thing and understanding people.
Interested candidates should submit applications in person or reach out for a fillable version.
Applications are also available during daylight hours by visiting our front desk.
' ' Work Remotely No Job Types:
Part-time, Full-time Pay:
From $14.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance Paid time off Schedule:
8 hour shift Day shift Holidays Monday to Friday Night shift Overnight shift Rotating weekends Weekends as needed Work setting:
In-person COVID-19 considerations:
We adhere to the IHG Way of Clean and the Clean Promise to keep our team and guests safe.
Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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