Auto Loan Servicing Supervisor
Company Name:
NcoGroup
## Description
NCO is an industry leader in providing business process outsourcing
services
including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the
united states
.
Principal Responsibilities
Maintain quality account servicing by assigning responsibilities and effectively communicating expectations, consequences, changes, policies, and procedures.
Provide motivation for the successful accomplishment of the assigned team''s quality standards and goals.
Maintain operations standards by monitoring floor activity and calls to assist employees.
Provide ongoing feedback to employees regarding files, performance, and improvement opportunities.
Diffuse escalated calls, negotiate with consumers, and create solutions for resolution.
Present, promote, and support all new initiatives.
Accurately project and achieve daily, weekly, and monthly goals.
When requested, manage and track account settlements and/or accounts closed by Client within established guidelines.
When requested, conduct monthly audits to ensure that accounts have been executed in compliance with Client''s requirements.
When requested, be responsible for monthly Client reporting and processing of returned accounts for review, offers in compromise, reconsiderations, charge offs, 1st and 3rd party levies, pending refund reports, and payment plan reports.
Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to
job
duties.
Knowledge, understanding, and compliance with SST policies and procedures.
Participation in Company Programs must meet minimum performance standards.
Responsible for respective departments overall performance and for motivating team to exceed department goals and objectives.
Accountable for all decisions, actions, and directives with respect to job responsibilities.
Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
Follow up in a timely manner to ensure customer satisfaction.
Provide feedback to management concerning possible problems or areas of improvement as well as performance of team.
Perform other duties as assigned by management.
## Qualifications
Associates Degree or equivalent relevant work experience.
2 years of previous collections experience required. 4 years of previous collections experience preferred.
Working knowledge of Microsoft Excel and Word.
When required, proficiency with Mercury dialer and Soundbite applications or Davox (Concerto) system.
Ability to maintain the highest level of confidentiality.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Work Environment
Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
M/F/H/V/EOE/AA
Job:
supervisor
Primary Location: UNITED STATES-MO-Saint Joseph
Work Locations: St. Joseph, MO (MO 03) 4315 Pickett Road Saint Joseph, 64503
employee
Status: Regular
Schedule: Full-time
Job Level: Team Leader
Shift: Variable
Education Level: Associate''s Degree ( 13 years)
Req ID: 130006338Estimated Salary: $20 to $28 per hour based on qualifications.
NcoGroup
## Description
NCO is an industry leader in providing business process outsourcing
services
including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the
united states
.
Principal Responsibilities
Maintain quality account servicing by assigning responsibilities and effectively communicating expectations, consequences, changes, policies, and procedures.
Provide motivation for the successful accomplishment of the assigned team''s quality standards and goals.
Maintain operations standards by monitoring floor activity and calls to assist employees.
Provide ongoing feedback to employees regarding files, performance, and improvement opportunities.
Diffuse escalated calls, negotiate with consumers, and create solutions for resolution.
Present, promote, and support all new initiatives.
Accurately project and achieve daily, weekly, and monthly goals.
When requested, manage and track account settlements and/or accounts closed by Client within established guidelines.
When requested, conduct monthly audits to ensure that accounts have been executed in compliance with Client''s requirements.
When requested, be responsible for monthly Client reporting and processing of returned accounts for review, offers in compromise, reconsiderations, charge offs, 1st and 3rd party levies, pending refund reports, and payment plan reports.
Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to
job
duties.
Knowledge, understanding, and compliance with SST policies and procedures.
Participation in Company Programs must meet minimum performance standards.
Responsible for respective departments overall performance and for motivating team to exceed department goals and objectives.
Accountable for all decisions, actions, and directives with respect to job responsibilities.
Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
Follow up in a timely manner to ensure customer satisfaction.
Provide feedback to management concerning possible problems or areas of improvement as well as performance of team.
Perform other duties as assigned by management.
## Qualifications
Associates Degree or equivalent relevant work experience.
2 years of previous collections experience required. 4 years of previous collections experience preferred.
Working knowledge of Microsoft Excel and Word.
When required, proficiency with Mercury dialer and Soundbite applications or Davox (Concerto) system.
Ability to maintain the highest level of confidentiality.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Work Environment
Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
M/F/H/V/EOE/AA
Job:
supervisor
Primary Location: UNITED STATES-MO-Saint Joseph
Work Locations: St. Joseph, MO (MO 03) 4315 Pickett Road Saint Joseph, 64503
employee
Status: Regular
Schedule: Full-time
Job Level: Team Leader
Shift: Variable
Education Level: Associate''s Degree ( 13 years)
Req ID: 130006338Estimated Salary: $20 to $28 per hour based on qualifications.
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